triangle with all three sides equal If COVID-19 has affected you please contact our support team on (07) 3535 9082 to discuss.
Panthera Finance

Frequently Asked Questions

  • Q. How can I pay my account?

    A. The best way to make payments on the account is to utilise our account management portal system. If your log in is not working, you can contact us on 1300 722 974 and one of our staff will be happy to assist.

    We accept payments in number of ways;

    • Direct Debit
    • Credit Card
    • Bpay
  • Q. How do I find out if I have a default on my credit file?

    A. Under the Privacy Act 1988 (Cth) a credit provider may list a default on your credit file if you have failed to make a payment for more than 60 days. If you are not sure whether you have a default listing, please log into our account management portal or contact us on 1300 722 974.

    Alternatively, you can contact the credit listing bodies at the details listed below;

    • Equifax (previously known as Veda)
    • Dun & Bradstreet
    • Experian
  • Q. What does legal proceedings mean and how will it affect my future?

    A. Panthera Finance is making application to the court to legally secure and then enforce our rights to collect on the outstanding balance for a period of 12 – 15 years depending on which state, plus any further interests or additional costs to recover the debt.

    Any future credit application will be subject to any future financier checking your credit file and view the court awarded proceedings held against you.

  • Q. Can I dispute this with the (client) original account holder?

    A. Panthera Finance owns all legal rights to the account. It is best that you direct your dispute to us so that we can deal with it in a timely manner. We have a detailed internal disputes resolutions procedure to deal with any complaints. Give us a call on 1300 722 974 and we can help.